How do I report a lost or stolen debit card?
To report your BTH Bank debit card as lost or stolen, please contact your local banking center or (800) 947-0142. If after hours, contact (800) 472-3272.
What should I do if my debit card PIN (Personal Identification Number) isn't working?
Call (800) 992-3808 to reset your PIN, or contact BTH Bank at (800) 947-0142 or visit one of our banking locations.
How do I set up alerts to track my debit card and account activity?
BTH Bank offers a variety of alert options that deliver important information such as your available balance, when a direct deposit is posted, when a debit card payment over a certain dollar amount occurs and much more. You can setup alerts through the CardValet® app or online banking.
Protect and Manage Your Account with CardValet®
CardValet lets you: