Debit Card

BTH Bank Debit Card Information and Services

How do I report a lost or stolen debit card?

To report your BTH Bank debit card as lost or stolen, please contact us at (903) 763-2264 or (800) 947-0142. If after hours, contact (800) 472-3272.

What should I do if my debit card PIN (Personal Identification Number) isn't working?

Call (800) 992-3808 to reset your PIN, or contact BTH Bank by calling (903) 763-2264 or (800) 947-0142 or visit one of our banking locations.

How do I set up alerts to track my debit card and account activity?

BTH Bank offers a variety of alert options that deliver important information such as your available balance, when a direct deposit is posted, when a debit card payment over a certain dollar amount occurs and much more. You can setup alerts through the CardValet® app or online banking.

Verified by Visa® Transactions

Working with Visa, BTH Bank offers greater protection for your online purchases. When you shop at participating online merchants, you will be prompted to enter your Verified by Visa® password. Your transactions will be completed quickly and safely, using the password that only you know. Verified by Visa® utilizes various tools designed to help protect your debit cards against fraudulent transactions, and it is free to Visa cardholders. If you already have a BTH Bank card, register for Verified by Visa® at

Protect and Manage Your Account with CardValet®

CardValet® lets you:

• Turn your debit card on and off

• Establish transaction controls for dollar amount limits, merchant categories and geographic locations

• Receive alerts when your debit card is used, approved or exceeds the transaction controls set by you

• Stay informed of potential fraud with alerts on attempted, declined transactions

• Get real-time balances for your accounts

Learn More

Download the CardValet® app through the App Store or Google Play on your mobile device.

If you have additional questions, please stop by one of our locations or call us at (903) 763-2264 or (800) 947-0142.